Privacy Policy

1. Introduction

This Privacy Policy applies to Brooklyn's Superior Appliance Repair ("we," "us," or "our") and to information we collect when you contact us, book a service, or use our website. By using our services or website, you consent to the practices described here.

2. Information We Collect

We collect only the information needed to provide and improve our services, including:

• Contact details — your name, phone number, email, and service address.
• Service details — the appliance, the issue, and notes about your appointment.
• Payment information — processed securely; we do not store full card numbers.
• Website data — basic usage data such as pages visited, collected via cookies and analytics.

3. How We Use Your Information

We use the information we collect to:

• Schedule, perform, and follow up on repair and installation services.
• Communicate with you about appointments, quotes, and warranty matters.
• Process payments and keep records for our business and legal obligations.
• Improve our website, services, and customer experience.

4. How We Share Information

We do not sell your personal information. We may share it only with trusted service providers who help us operate (such as payment processors or scheduling tools), or when required by law. These providers are permitted to use your information only to perform services on our behalf.

5. Cookies & Analytics

Our website may use cookies and similar technologies to remember your preferences and understand how the site is used. You can control or disable cookies through your browser settings, though some features may not work as intended without them.

6. Data Security

We take reasonable measures to protect your information against unauthorized access, loss, or misuse. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

7. Data Retention

We keep your information only as long as needed to provide services, honor warranties, meet legal and accounting obligations, and resolve any disputes. When it is no longer required, we securely delete or anonymize it.

8. Your Rights & Choices

You may request to access, correct, or delete the personal information we hold about you, and you may opt out of non-essential communications at any time. To make a request, contact us using the details below.

9. Third-Party Links

Our website may contain links to third-party sites. We are not responsible for the privacy practices or content of those sites, and we encourage you to review their privacy policies.

10. Children's Privacy

Our services and website are intended for adults. We do not knowingly collect personal information from children under 13. If you believe a child has provided us information, please contact us so we can remove it.

11. Changes to This Policy

We may update this Privacy Policy from time to time. The most current version will always be posted on this page, with the "Last updated" date above reflecting the latest revision.